Terms and conditions

Welcome to Bionicle Superstore! By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully.

1. Business Information
Bionicle Superstore
Chamber of Commerce: 89263456
VAT Number: NL864927836B01
Address: Venkelstraat 103, 7322KV Apeldoorn, the Netherlands

If you have any questions, feel free to contact us.

2. Purpose
Bionicle Superstore specializes in LEGO Bionicle products. We offer a wide range of items, including both new and pre-owned products. Pre-owned items are generally in good condition, though slight variations may occur. Customers are encouraged to contact us if any issues arise, and we will work diligently to resolve them.

3. Product Information
Accuracy: We strive to accurately depict all products through descriptions and photos. However, slight variations in condition may occur, particularly for pre-owned items.
Availability: All items are subject to availability. If an item is out of stock, we reserve the right to cancel the order and will notify you promptly.
LEGO Disclaimer: LEGO® and Bionicle® are trademarks of the LEGO Group. Bionicle Superstore is not affiliated with, authorized by, or endorsed by the LEGO Group.

4. Pricing and Payments
Prices: All prices are listed in euros (€) and include VAT (Value Added Tax).
Free Shipping: Orders totaling more than €100 qualify for free shipping.
Order Confirmation: Receiving an order confirmation email does not guarantee order acceptance. Orders remain subject to stock availability.

5. Ordering and Cancellations
Order Process: Orders are completed when payment has been received, and you will receive an email confirmation.
Order Cancellation: Customers can cancel their orders within 4 hours of payment. For modifications or special requests after this window, please contact us, and we will do our best to accommodate.

6. Shipping and Delivery
Worldwide Shipping: Bionicle Superstore ships worldwide.
Insurance: All shipments are insured, meaning the customer assumes no risk for damage or loss during transit.
Delivery Times: Delivery times vary by location and will be specified during the checkout process.

7. Returns and Refunds
Returns Policy: Customers may return products, but they are responsible for the return shipping costs.
Condition of Returns: Returned items must be in the same condition as received.
Refunds: Refunds will be issued once we receive the returned items and verify their condition.

8. Intellectual Property
All content on the Bionicle Superstore website, including text, images, and graphics, is owned by Bionicle Superstore and may not be reproduced, distributed, or used without prior written consent.

9. Limited Liability
Bionicle Superstore is not responsible for:

Delays in shipping caused by third-party carriers or customs.
Minor inaccuracies or variations in product descriptions or photos.
Website errors, including technical issues, that may affect transactions.
To the fullest extent permitted by law, our liability is limited to the value of the purchased item(s).

10. Modifications to Terms
Bionicle Superstore reserves the right to update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

11. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of the Dutch courts.

By placing an order with Bionicle Superstore, you confirm that you have read and agree to these terms and conditions.